Complaints and Compliments

Created 3 years ago, updated 10 months ago

Complaints and compliments received, including section, time period, and outcome and resolution timescales (for complaints) 

This data is also used to populate the Complaints and compliments dashboard .

The annual reports for each service can be found on the Council website at Complaints and compliments. The latest report for Adult Health and Social Care for 1 April 2016 to 31 March 2017 is available at AHSC complaints and compliments annual report .

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The Local government and social care ombudsman write annually to councils to give us feedback on our performance in dealing with complaints that they have received about us and include a summary of the complaint statistics recorded by them in the year.

For further information and data sheets on complaints statistics and guidance on how to interpret the Local government complaints and data, see https://www.lgo.org.uk/information-centre/reports/annual-review-reports/local-government-complaint-reviews