The Local government and social care ombudsman write annually to councils to give us feedback on our performance in dealing with complaints that they have received about us and include a summary of the complaint statistics recorded by them in the year.
For further information and data sheets on complaints statistics and guidance on how to interpret the Local government complaints and data, see https://www.lgo.org.uk/information-centre/reports/annual-review-reports/local-government-complaint-reviews